Terms & Conditions

~ Making a Booking~

On booking, you enter a contract with Cygnus Holidays which is binding once the agreed deposit has been received by us.  The person making the booking takes responsibility for himself or herself and all other names mentioned in the booking.

The booking needs no set form and can be made either verbally or in writing.  Upon receipt of the booking, the client will receive confirmation from Cygnus shortly afterwards.

Some holidays carry a single person supplement – only when the hotel stipulates this requirement and further details can be provided on request.

~ Payment ~

A deposit of £100 per person, per holiday must be made at the time of booking.  The balance of payment must be met at least 6 weeks before the start of the holiday.  Full details of the holiday will be provided by Cygnus approximately 2 weeks before the start of the holiday.

~ Travel Insurance ~

Please be aware that Cygnus Holidays DOES NOT include travel insurance in the price and we strongly suggest that you arrange your own insurance prior to booking, especially if your chosen holiday includes travel abroad.  Please also ensure you make appropriate arrangements should you be taken ill outside of the UK – further details can be provided upon request.

~ Additional costs ~

All holidays include entrance fees, transport on the tours, travel from airports to hotels on holidays abroad and three meals per day with wine with the evening meal.

Costs that are not included are flights to destinations or UK airports. Additional drinks with evening meals and any personal spending that the guest may incur.

~ Alterations ~

You may change your booking up to the date of departure by transferring it to another person if you are unavoidably prevented from traveling provided that the transferee meets any conditions which may apply to the booking.  The right to transfer is subject to payment of an administration fee of £50 per person together with any additional charges of whatever sort imposed by the suppliers providing the component parts of the holiday e.g. flight arrangements.

We reserve the right to make any alterations to itineries, travel or holiday arrangements which become necessary after the client makes the booking as long as they do not differ significantly from the original booked tour plan.

If the date of the booking is more than 4 months in advance of the actual date of travel, we reserve the right to change any of the prices when circumstances arise which were not apparent at the time of booking, e.g. exchange rates.  Should costs for transport, charges, taxes, etc. be raised by local authorities a surcharge is possible at any time.  Should these charges raise the cost of the holiday by more than 10% however, the client has the right to withdraw from the contract and all monies paid will be refunded.  The client must inform of their intention to withdraw under this section, in writing, within 14 days of receipt of details of the price increase.

~ Cancellations ~

You may cancel your booking at any time provided you do so in writing.  To protect yourself against this eventuality, you should purchase travel insurance.  As administration costs are incurred on handling any booking, the following charges will apply in the event that you cancel your booking.

·     Up to 57 days before departure: 5% of the total tour price (or at least £50 per person)

·     56 – 33 days before departure: 20% of the total tour price

·     32 – 15 days before departure: 40% of the total tour price

·     14 – 8 days before departure: 60% of the total tour price

·     7 days before departure: 80% of the total tour price

·     The day before the departure day and failing to turn up for the tour will be charged at 100% of the total tour price.